Turning a Product Recall into an Opportunity to Strengthen Customer Loyalty
May 13, 2016You never plan on having a recall, and you probably don’t have a plan for handling one. Unfortunately, recalls are occurring with increasing frequency, and we at DataWorks see them affecting companies of all sizes. Rapid growth, communication hiccups, and a momentary lapse in oversight can adversely affect any product today. When a recall does […]
DataWorks Powers Through Sandy Outages
February 23, 2016
Superstorm Sandy left 300,000 homes and businesses without power in our area, the Lehigh Valley of PA. Due to high wind and flood warnings, DataWorks closed early Monday afternoon so that all staff members could travel home safely. Our power was restored late Wednesday, but phone and internet service remained unreliable due to a problem […]