Turning a Product Recall into an Opportunity to Strengthen Customer Loyalty
May 13, 2016You never plan on having a recall, and you probably don’t have a plan for handling one. Unfortunately, recalls are occurring with increasing frequency, and we at DataWorks see them affecting companies of all sizes. Rapid growth, communication hiccups, and a momentary lapse in oversight can adversely affect any product today. When a recall does […]
Databall
February 23, 2016
In 2002, Theo Epstein was hired by the Boston Red Sox and began using statistics to develop more meaningful metrics for evaluating baseball players. Billy Beane, general manager of the Oakland Athletics, was doing the same thing in California. The next year, Michael Lewis published his bestselling book ‘Moneyball’, which revealed how the A’s, Red […]
Founder of Lutron, Joel Spira, passes peacefully
February 23, 2016
The visionary founder of one of our important clients has passed away, he was 88. Joel Spira invented the dimmer switch, which has become ubiquitous in most homes and is used by millions of people for everything from setting different lighting moods to saving energy. Most recently, Lutron has been instrumental in innovating motion activated […]